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DMS Privacy Policy

AUSTRALIA PRIVACY STATEMENT

Last updated: 30 July 2021

INTRODUCTION

Danny Met Sally Pty Ltd and its related companies (collectively referred to as "Danny Met Sally", "us" or "we") respect the privacy and security of your Personal Information, as defined below, and comply with the requirements of the Australian Privacy Principles ("APP") under the Privacy Act 1988 (Cth) ("the Act").

This Privacy Policy explains in general terms how Danny Met Sally handles your Personal Information. However, it does not apply to Danny Met Sally employee records to the extent they are handled by any of our companies that is or was the employer of that employee in relation to the employee's current or former employment. Such employee records are generally exempt from the Act and will be dealt with as permitted by law.

You may be able to deal with us without identifying yourself (i.e. anonymously or by using a pseudonym) in certain circumstances. If you wish to do so, please contact us to find out if this is practicable in your circumstances. However, if you do not provide us with the Personal Information we have requested, we may not be able to complete or fulfill the purpose for which we collect the information, including providing our services.

By visiting our website, using any of our services or otherwise providing us with your Personal Information (or authorising it to be provided to us by someone else), you agree to your Personal Information being collected and handled as set out in this Privacy Policy.

WHAT PERSONAL INFORMATION DO WE COLLECT AND HOLD?

Under the Act Personal Information is defined as information or an opinion about an identified individual, or an individual that is reasonably identifiable, in whatever form and regardless of whether it is true or not ("Personal Information"). The Act also defines a subset of Personal Information as sensitive information (for example health records, racial or ethnic origin, religious beliefs, criminal records).

The types of Personal Information we collect and hold will depend on the circumstances of collection and on the type of service we are providing. For example, when we are engaged to sell a property, we may collect and hold Personal Information from both the seller and potential buyers such as name, address, email address, telephone numbers, employment details and details about their business.

We may also collect and hold certain sensitive information that is reasonably necessary for the provision of our services, including health and criminal records. If you provide us with any sensitive information, you consent to us collecting that information and handling it in accordance with this Privacy Policy.

HOW WE COLLECT PERSONAL INFORMATION

We may collect Personal Information either directly from you, or from third parties. We may collect this information when you deal with us over the telephone, send us correspondence (whether by letter or email), have contact with us in person, visit our websites or complete hard copy or online forms. Depending on the type of service you or our customers have requested, we may also seek to collect information about someone else from you (for example, contact details of your solicitor, emergency contact person or tenant). However, you must not provide us with Personal Information about another person unless you have clear consent from that person to do so, told them that their Personal Information will be handled in accordance with this Privacy Policy and directed them to where they can find it. Regardless of how it is collected, we handle Personal Information in accordance with this Privacy Policy.

WHY WE COLLECT, HOLD AND USE PERSONAL INFORMATION

We generally collect, hold and use your Personal Information for the purposes for which it is provided to us (which will usually be obvious at the time of collection), related purposes or as permitted or required by law. Such purposes may include:
&bull responding to client enquiries and communicating with you from time to time to maintain contact and keep you updated on the services you have requested;
&bull forecasting future needs of our services and general quality assurance and training purposes;
&bull engaging in legal proceedings and/or enforcing judgments and/or orders;
&bull complying with the applicable legal or regulatory requirements and/or orders of competent authorities;
&bull providing you with promotional and marketing information, including newsletters, event invitations and/or market information relating to our products and services which we think may be of interest to you; and
&bull any other purpose identified at the time of collecting your Personal Information.
We generally use information automatically collected by cookies and other tracking technology to identify you as a valid user, ensure that no one else can sign on simultaneously with your account from another computer and help us serve you better based on your registration preferences. We may also use cookies to help us facilitate any promotions or surveys that we provide. We may also use cookies to enable us to collect data that may include Personal Information. For example, where a cookie is linked to your account, it may be considered Personal Information under the Act. We will handle any Personal Information collected by cookies in the same way that we handle all other Personal Information as described in this Privacy Policy. Third parties whose products or services are accessible on our websites may also use cookies, and we advise you to check their privacy policies for information about their cookies and other privacy practices.

DISCLOSURE OF PERSONAL INFORMATION

We may disclose your Personal Information to third parties as may be necessary for any of the purposes stated in the above section. Such third parties generally include our third-party providers, contractors, consultants, agents and/or representatives (such as law firms, banks, financial institutions, insurers, IT providers, mortgage referral services providers and/or wealth management services providers) who provide services to us or on our behalf, including to:
&bull assist with obtaining payment from creditors;
&bull operate data centres;
&bull conduct market research;
&bull provide advice;
&bull potential tenants
&bull anyone you have authorised to deal with us on your behalf;
&bull any of the companies within the Danny Met Sally and their related companies;
&bull government authorities, regulatory bodies, law enforcement agencies, courts, tribunals and/or parties to the legal proceedings where you have consented to this or we are required or authorised to do so by law;
&bull debt collection agencies; and/or
any other third parties identified at the time of collection of your Personal Information.

DISCLOSURE OF PERSONAL INFORMATION OUTSIDE AUSTRALIA

However, you acknowledge that, by agreeing to the disclosure of your Personal Information to the above third parties, you consent to the disclosure of your Personal Information outside of Australia and acknowledge that we are not required to ensure the overseas recipient's compliance with Australian privacy law in relation to your Personal Information and we will not be liable to you for any breach of Australian privacy law by these overseas recipients. We will, however, take reasonable steps to ensure that any overseas recipient will deal with such Personal Information in a way that is consistent with the APPs. On this basis, you consent to such disclosure.

SECURITY OF PERSONAL INFORMATION

We take reasonable steps to protect any Personal Information that we hold from misuse, interference and loss and from unauthorised access, alteration and disclosure. For example, we implement IT security procedures including password protection, firewalls and site monitoring and we store your Personal Information on a secure server.

However, data protection measures are never completely secure and, despite the measures we have put in place, we cannot guarantee the security of your Personal Information. You must take care to protect your Personal Information (for example, by protecting any usernames and passwords). You should notify us as soon as possible if you become aware of any security breaches.

DIRECT MARKETING

When you register on our websites, you will be given a choice as to whether you want to receive e-mail messages from us, including announcements and e-mail communications about our latest news or services. To the extent the relevant local law requires us to seek your consent, we will only send such messages to you if you opt-in.

If you do not wish to receive direct marketing calls or materials, you may use the unsubscribe facility in the marketing communication or contact us. Further, as a registered member with us, you can modify your choice at any time by accessing your registered account with us. We will stop using your Personal Information for direct marketing if you so request.

PRIVACY ON OUR WEBSITES

Our websites may contain links to the websites of other entities. If you click on such links, you will be transferred to the websites of these entities. We have no control over, and are not responsible for, the privacy practices of these entities. You should read the privacy policy of these entities to find out how they handle your Personal Information when you visit their websites.

ACCESSING OR CORRECTING YOUR PERSONAL INFORMATION

You can access the Personal Information we hold about you by contacting us using the information below. Sometimes, we may not be able to provide you with access to all of your Personal Information and, where this is the case, we will tell you why. We may also need to verify your identify when you request your Personal Information.

If you think that any Personal Information we hold about you is inaccurate, please contact us and we will take reasonable steps to ensure that it is corrected.

WHAT IF YOU HAVE A COMPLAINT?

If you wish to make a complaint about a breach of this Privacy Policy or the APPs under the Act you can contact us using the contact details below. Please include your name, email address and/or telephone number and provide sufficient details regarding your complaint together with any supporting evidence.

We will investigate the issue and determine the steps that we will undertake to resolve your complaint. We will contact you if we require any additional information from you and will notify you in writing of the outcome of the investigation.

If you are not satisfied with our determination, you can contact us to discuss your concerns or contact the Australian Privacy Commissioner via www.oaic.gov.au.

PRIVACY & SITE CHANGES

Danny Met Sally may update this Privacy Policy from time to time so please review it periodically for changes.

Your continued use of our websites or services, requesting our assistance or the provision of further Personal Information to us (directly or via an authorised person) after this Privacy Policy has been revised, indicates your acceptance of the revised Privacy Policy.

OUR CONTACT DETAILS

If you have a query relating to this Privacy Policy or wish to make a complaint, please contact us using the following contact details: The Office Manager
Danny Met Sally Pty Ltd
Level 1
9 Barrack Street
Sydney NSW 2000
Email address: info@dannymetsally.com.au
Phone: 02 8235 5660

MORE INFORMATION

For more information about the Privacy Act in Australia and protecting your privacy, visit the (external link) website below: www.privacy.gov.au

Support
Coordination

Your Disability Support Coordination Provider

Empowering you to thrive, maximise your potential, achieve your goals, live as independently as you want and feel supported to experience life to the fullest is at the heart of what we do at Danny Met Sally.

We offer National Disability Support Coordination and Recovery Coaching services designed to assist people of all backgrounds and abilities in achieving goals and fostering independence.

Our dedicated team is committed to guiding individuals through life stages and transitions, providing tailored support to navigate NDIS plans, maximise funding utilisation and support participants with complex needs.

We aim to create a safe and inclusive environment where everyone has the opportunity to flourish. Join us on the journey to realising your full potential.

Learn More

Our core values

The values of Danny Met Sally are not just words; they are a way of life embraced by every member of our team. Together, we commit to embodying these values in everything we do, without hesitation or compromise. We aim to inspire and share these values with our clients, fostering a community bound by integrity, compassion, and purpose.

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INTEGRITY

We are honest, trustworthy & respectful, demonstrating unwavering dedication to our clients and the community.

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EMPATHY

We empathise with each individual's unique circumstances and surroundings, striving to understand their perspective and emotions as if they were our own.

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CREATIVE

We innovate and find inventive solutions, always pushing beyond conventional boundaries.

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INSPIRE

We actively seek opportunities to motivate and embody our purpose, inspiring others to break barriers, remove limitations and foster positive change for a better life.

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MINDFULNESS

With the highest level of compassion and awareness for those around us, we actively engage in self-reflection to fine-tune our support. Attentiveness to our clients' needs guides our actions, recognising that they may not always have the ability to vocalise or express their needs.

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BOLD

We champion the rights of individuals with confidence, courage, and accountability. We boldly communicate our vision for change, think creatively and strategically about how we can make it happen and take bold action to bring about that change.

How do I access
Danny Met Sally for Support Coordination?

Step 1

Arrange to meet with your NDIA Planner to discuss what level of Coordination of Supports you require to be included in your plan.

Step 2

Request and complete your referral form and send it to Danny Met Sally Support Coordination. This can be completed by; you, your support planner, NDIA Local Area Coordinator (LAC), family or another representative.

Step 3

Our NDIS Support Coordinator will contact you or your representative within three working days of receipt to confirm that Danny Met Sally Support Coordination will work with you or to explain why Danny Met Sally Support Coordination is unable to accept your referral.

Step 4

If Danny Met Sally Support Coordination does not have immediate capacity to accept your referral, you or the person making your referral will be notified within 24 hours.

Support Coordination Tiers

The NDIS has a three-tiered approach to funded Support Coordination.

LEVEL 1

Participants are assisted to implement their plan and connect with their supports.

Strengthening your ability to connect with informal, mainstream, and funded support, increase your capacity to maintain support relationships, resolve service delivery issues, participate independently in managing your NDIS supports and plans.

LEVEL 2

Strengthening your abilities to connect to and coordinate informal, mainstream, and funded support in a complex service delivery environment. Including resolving points of crisis, developing capacity and resilience within your support networks and coordinating supports from a range of service providers who may be required to help you meet your needs and goals

e.g. behaviour support; speech therapy; occupational therapy; physiotherapy.

LEVEL 3

The highest tier of support set within a therapeutic framework, necessitated by specific high-level risks within a person’s situation.

Focusing on addressing high risk/complex barriers and reducing complexity in the support environment, while assisting you to connect with appropriate supports and services.

Enquire Now

Recovery Coaching

Recovery coach can support you with your recovery. Recovery means being able to live a purposeful and meaningful life.

A recovery coach is a NDIS funded worker that has mental health knowledge. A recovery coach will spend time with you, and people important to you, to get to know you and understand your needs.

You can choose a recovery coach with lived experience. A recovery coach with lived experience has their own lived experience of mental ill health and recovery and are able to use this experience to inform their work.

Generally, recovery coach will be funded in plans for people with psychosocial support needs. You do not have to choose a recovery coach if you do not want one.

Just contact us to find out more.

Enquire Now

Enquire Now

Please feel free to contact us or complete the online form and we will contact you.

Phone: 1300 529 517

Online enquiry

If you would like to complete the enquiry form below and we will contact you.

We respect your privacy and your personal information will be maintained in accordance with our privacy policy. By clicking submit you agree to this policy.